What are your hours?
RRT is open Monday through Friday, 8am until 5pm. We are closed on Saturday and Sunday.
What payments do you take?
We currently accept VISA, Mastercard, Discover and American Express credit cards. We also accept Apple Pay and Paypal.
Do I need an appointment for a repair?
RRT services over 3000 vehicles a year. Typically we are booked out approximately a week, but that can vary depending on the time of year and any cancellations we might have had. The best thing to do is to give us a call, send an email, or use the 'Book Appointment' feature at the top of this website so we can get your scheduled.
How long will it take to complete the repairs?
This can be a very involved question. We always strive to complete the job as soon as possible. Lately, however, shipping delays and parts availability has added to the time needed to finish the repair. Trust that our goal is to return your vehicle to you in working order as soon as possible.
Is there a charge to diagnose my car?
There are a few different charges that could apply while we are inspecting the vehicle. If we need to diagnose a specific problem, our hourly rate is $139/hr. Most diagnosis can be completed within the first hour. If we required more time to chase down a problem, we would present to you our plan and what we need to do along with the associated costs. If you want a general inspection of the vehicle as is required on many maintence plans or just to give you an overview of the car, our general inspection charge is $75
How much will it cost?
RRT charges a competitive labor rate compared to other independent specialists which also happens to be far less than the dealer. Our pricing on parts is inline with most retailers and we offer discounts when we can on parts.
My car is running rough. Do I need a tune-up?
That is a possibility, however there is no such this as the classically thought 'tune-up' any more. Modern engines are very complicated machines with multiple layers of computer control. When you vehicle is running roughly, our first recommendation is to diagnose the problem. It may end up being a simple spark plug exchange, however there are many, many things that can cause an engine to not be at it's best.
Why does my car need maintenance if it's running fine?
Regular maintenance of your vehicle protects your investment, helps to prevent breakdowns, and will save you on the cost of repairs. As parts wear out, they can fail. Regular maintenance can help prevent a situation where you are stuck on the side of the road or where a worn out part creates either a safety situation or causes other damage to your vehicle.
What will happen if I don't have the repairs done right now?
While some repairs may be able to be deferred depending on how the vehicle is used and stored, for the vast majority of situations, regular maintenance helps prevent breakdown situations.
What Should I Do When My Check Engine Lights Come On?
Rule #1 is to never ignore a "Check Engine" light (Service Engine Soon' on some vehicles). Although some simple issues may trigger the light, there are many serious problems that may result in engine or drivetrain failure. The best thing to do is to have RRT diagnose the problem.
How Often Should I Have My Brakes Checked?
Most modern vehicles have some type of brake wear sensors. The problem is these are not very reliable. When you bring your car in for regular maintenance, RRT inspects your brake system and give you an accurate representation of how much brake life you have left.
Do I need to take it to a dealership for maintenance in order to keep my warranty valid?
No! Forget all about that old myth. As long as you follow the specifications given by the manufacturer (which can be found in your handy owner’s manual), your warranty is valid. At RRT, we always follow the manufacturer’s maintenance schedule. We’ll make sure your warranty remains valid and your car remains happy - for many miles to come!
Do I Really Need Winter Tires?
Depending on your driving habits in winter, you might not. However, for any daily driven vehicle, winters tires can dramatically improve your ability to handle, go and stop in snowy conditions.
Can you tune my car?
RRT focuses on BMW, Mercedes, Audi and Porsche vehicles. If you own one of these platforms we would be more than happy to help you increase the performance of your vehicle.
For other makes, we recommend you reach out to an expert in that field. There is no such thing as a 'universal' tuner. For example, if you own a Subaru, a good local choice would be Mach V Motorsports which have been modifying Subbies for many, many years. For Nissan, Mitsubishi or Honda, reach our to PTuning for options.